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FAQs
How do I place an order on Reliable?
To order items on Reliable, simply search for the product you want, add it to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment details.
How long does it take to receive my order?
Delivery times can vary depending on your location and the seller. Reliable provides estimated delivery times at checkout, and you can track your order for real-time updates.
Can I sell products on Reliable?
Yes, you can become a seller on Reliable. To get started, create a seller account, list your products, and set prices. Check our Seller Guidelines for more information.
What are the fees for selling on Reliable?
Reliable charges a small monthly fee for using our platform. Details on fees can be found in our Seller Agreement.
What does "In-Transit" mean?
“In-transit” simply means that your order is on its way to the delivery destination.
What is a brand?
A brand functions as a repository for products, helping sellers organize and showcase them effectively.
What is Reliable?
Reliable is an innovative online marketplace that connects users with nearby stores and restaurants within your city, offering a seamless way to shop for groceries, gadgets, food, and more. With fast delivery and an easy-to-use platform, Reliable makes it simple to order everyday essentials and meals directly to your doorstep. Whether you’re shopping for household items or craving a delicious meal, Reliable brings the convenience of local shopping and dining to your fingertips, all in one place.
Can i track my order on Reliable?
Yes, you can track your order in real-time on Reliable! This feature is available in select regions, allowing you to see the live location of your delivery. Rest assured, regardless of your region, you can always track the status of your order and access the rider’s details, including their name, phone number, and plate number, for a transparent and seamless delivery experience.
Can I schedule orders for a later time or date on Reliable?
Yes, Reliable lets you schedule orders in advance! Whether you’re planning a grocery delivery for the weekend or a meal for a special occasion, you can choose a specific date and time for your order to be delivered. This feature ensures flexibility and convenience, helping you stay organized while enjoying Reliable’s seamless shopping experience. Perfect for busy schedules or last-minute planners!
Can I use Reliable on the web?
Not yet, but it’s coming soon! Reliable is currently available exclusively as a mobile app, offering the best experience for shopping and ordering from nearby stores and restaurants. Stay tuned for the launch of our web platform!
Is Reliable’s payment secure?
Yes, Reliable ensures your payments are secure. We use trusted payment processors like Paystack and Flutterwave to handle transactions, offering you a safe and reliable checkout experience. Your financial information is always protected with top-notch security measures.
How long does delivery take on Reliable?
Delivery times on Reliable vary depending on your location and the seller’s location. In most cases, orders from nearby stores or restaurants are delivered within minutes, while deliveries from farther locations may take a bit longer. Our platform keeps you updated in real-time so you know exactly when to expect your order.
How do I update my account information?
You can update your account information, including your email, password, and shipping address, in the app’s settings menu.
Is my personal information secure on Reliable?
Yes, we take data security seriously. Reliable employs robust security measures to protect your personal and payment information.
Can I cancel an order after placing it?
No, for now, but it’s coming soon! Whether you can cancel an order depends on the seller’s policies. Review the seller’s cancellation and return policy for specific details.
How do I contact Reliable customer support?
You can reach Reliable by emailing support@reliableafrica.com. We are here to assist you with any questions or issues.
How do I download the Reliable Shopping app?
You can download the Reliable Shopping app from the Google Play Store or Apple App Store. Search for “Reliable Shopping” and click “Download.”
How do I join the Reliable Affiliate Program?
To join the Reliable Affiliate Program, visit https://affiliate-program.reliableafrica.com/ and follow the steps to sign up. Start earning commissions by referring sellers to our platform!
How do I advertise on Reliable?
To advertise on Reliable, download the Reliable Shopping app, sign up, and navigate to Home > Menu > Advertise. Follow the prompts to create and manage your ads.
In how many countries is Reliable available?
Reliable is currently available in the following countries:
Nigeria
Egypt
Tanzania
Kenya
Rwanda
Ethiopia
Which cities are supported by Reliable?
Reliable serves the following cities:
Makurdi
Dar es Salaam
Addis Ababa
Jos
Morogoro
Cairo
FCT Abuja
Does Reliable offer refunds?
Refunds depend on the seller’s policies. If you have an issue with your order, contact the seller directly or reach out to Reliable customer support for assistance.
Does Reliable offer exclusive deals or discounts?
Yes! Reliable frequently offers exclusive deals, discounts, and promotions on groceries, gadgets, and food orders through the app. Make sure to check the app regularly and take advantage of limited-time offers to save while you shop.
How many payment methods are available on Reliable?
Reliable offers multiple payment options, including debit/credit cards and bank transfers. Cash on delivery is also available in select regions, giving you flexibility and convenience when placing orders.